Extended Resume
4 Years of Experience
Michael Dobbs
2009 Moreland Blvd Unit 302, Champaign, Illinois 61822 • 217-649-5879 • mikedobbs1997@gmail.com
Education
2023
Eastern Illinois UniversityBachelors Degree in Computer and Information Technology
GPA: 3.96
School of Technology Student of the Year, 2022-2023
CompTIA Association of Information Technology Professionals - Treasurer 2021.
Computer Science Club - Treasurer 2022
Relevant Coursework
Advanced Cloud Computing (AWS), Big Data & Cloud Computing, Database Administration, Database & Data Management, Software Development 1-3, System Administration, Web Development, Advanced Networking, Data Communication 1 (CCENT & CCNA), Operating Systems, Cybersecurity IDP, Systems Security, Systems Analysis and Design, Project Management.
Technical Skills
Database & Data Analysis
Oracle SQL, MySQL, PostgreSQL, Tableau, IBM SPSS, Hadoop.
Programming Languages & Tools
Python, Java, C++, C#, R, JSON, Linux Bash, PowerShell, Git.
Cloud Computing (AWS)
IAM, EC2, S3, RDS, Aurora, Dynamo DB, Lambda, VPC, CloudFront, CloudTrail, CloudWatch, Amplify, Route 53, Redshift, QuickSight, Athena.
Web Development
HTML5, CSS, JavaScript, PHP, NodeJS.
System Administration
Microsoft Active Directory, Windows Server, Red Hat Linux, Ubuntu Linux, Kali Linux, ManageEngine ServiceDesk Plus, Cisco IOS, Apache HTTP Server.
Experience
2021 - 2022
Eastern Illinois UniversityTier 1 Technical Support
• Worked remotely analyzing and troubleshooting user issues and department requests to keep average ticket resolution time under 30 minutes.
• Utilized and adjusted ticketing dashboards to organize requests and escalate issues to appropriate departments to ensure 98% same day completion and minimize ticket reopening to 5%.
• Cleaned user and system datasets for storage and analysis in Active Directory and Oracle DB.
2019 - 2021
Champaign Cooperative GroupData Engineer Intern
• Developed ETL pipelines in Python to extract, transform and load data from MongoDB to Oracle databases resulting in a 20% reduction in data errors during cleaning.
• Devised data-driven solutions with AWS Redshift and Tableau to support decision-making processes for a media company, leading to a 10% reduction in technology expenditure.
• Conducted data analysis with SQL in Oracle and MySQL, identifying patterns and relationships between customer interactions and media on different platforms.
• Designed interactive Tableau dashboards to visualize data, improving insights and actionable business decisions for multiple department teams.
• Leveraged SQL to perform precision queries with complex joins and aggregations, resulting in a 15% reduction in reporting time for business-critical data.
2015 - 2016
Walgreens PharmacyPhoto Lab Technician
• Performed maintenance on all printers to keep system uptime over 95%.
• Restructured supply management to reduce wasted supplies and supply ordering by 20%.
• Troubleshooted POS and online order systems to keep system uptime over 98%.
Certifications
Google Data Analytics Certification
